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Bug in Adobe genuine software detection program

New Here ,
Jan 29, 2017 Jan 29, 2017

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Been using CS5 for years ... yes, still on CS5. Suddenly this morning, I get the message that my install is not genuine and it display the following:

Adobe_Genuine_Software.png

Bug in Adobe software or did my install suddenly become not genuine? Or it this Adobe's way of scaring users to upgrade?

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correct answers 1 Correct answer

Community Expert , Jan 29, 2017 Jan 29, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Community Expert ,
Jan 29, 2017 Jan 29, 2017

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Community Expert ,
Jan 29, 2017 Jan 29, 2017

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Mac or Windows, and exactly which version of the operating system?

Also, have you recently installed any operating system upgrades?

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New Here ,
Jan 30, 2017 Jan 30, 2017

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I am on Mac and there was a recent Mac OS update. Through several major upgrades and updates, I have never seen this problem.

Someone suggested I deactivate CS5 and re-activate it by entering the serial numbers and this helped.

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Community Beginner ,
Apr 15, 2017 Apr 15, 2017

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I have to ask, what would this have to do with it. I purchased this product from Adobe directly. It does what I need it to do and I don't want, or require any additional 'bells or whistles'. In other words I have no desire to 'upgrade' to Adobe 'subscription' model. The only other reason the software shouldn't work would be a lack of compatibility between it and the operating system, or a significant change in hardware systems (think Apple's chip switch). Short of this it would have to do with some collusion between Apple and Adobe. Because Adobe has a functional monopoly of graphics software they ought to be required to provide a non-subscription platform for users who don't see a benefit to purchasing new versions of their software. Adobe's customer service has always been awful, and has only gotten worse over time. One of the supposed 'perks' of their subscription model is better customer service, this sounds like 'pay to play' and amounts to nothing less than extortion. Sell me a worthwhile product. If your release versions later that have value to me, I will purchase them. I don't see anything in the Creative Cloud Suites that appeals to me, it's little more than bloatware with ever dwindling performance.

Now, I'm being barraged with 'non-genuine' software notices. Well, I purchased the software directly from Adobe. So, Adobe, should I report you for piracy? Or is this your latest attempt to extort more money out of me? I haven't tithed recently enough? There will come a day when the people rest control of the government from the corporations and restore competition to the system, providing consumers with real choice, better products, and methods of ownership that we determine. I'd love to hear from Adobe on this one. But you know what, based on their track record of customer service, I will never hear from them.

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Community Expert ,
Apr 15, 2017 Apr 15, 2017

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adobe's recently been clamping down on software pirating.  you need to follow the suggestion in messge 1.

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Adobe Employee ,
Apr 20, 2017 Apr 20, 2017

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Hi Torin and MetaDavis,

Sorry to hear about your difficulties. We are currently investigating these reports. I'll send each you a private message to collect more information and see what we can do to help.

Thanks,

- Dave

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Adobe Employee ,
Apr 20, 2017 Apr 20, 2017

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LATEST

Moving to the Download and Install forum

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