Can not display sign in box inside every cc 2019 app

[mas_rem]

Dear Adobe Team,

Please help me, my laptop can not displaying sign in box inside the program, it keeps on blank. so even after I close the sign in box, it is also closing the program as well. although I have been signed in in Adobe Creative Cloud. how can I sign in?

I am using Dell Inspiron 7460, and Win 10. I dont have this issues in adobe cc 2018.

I did turn off the anti virus and firewall, but it nothing's changed.

because of this problem, Ive downgrade the version to cc 2018.

Thank you in advance.

[Guest]

Hi

This may be related to your issue

Re: Can not start Ps CC 2019 - Looping Login 4ever

[mas_rem]

Hi Thank you for your reply.

unfortunately, i still have the same problem. only this time the sign in box could display the loop before it is goes blank again.

any other solution?

[Bani Verma]

Hi Mas.rem,

Please try the troubleshooting steps shared in the following help document to resolve this issue related to blank sign in box that appears when you launch your CC apps: User and license information issues | CC 2019.

Let us know if this helps.