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Can not start photoshop....

New Here ,
Nov 02, 2022 Nov 02, 2022

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Photoshop says that I am not logged in or subscribed... I retry and nothing at all happens. I CAN sign in to my account both on an app on PC and in the browser but somehow the app itself is *&^%$%^&%$. Adobe has no problem ripping money from my account, but doing what mobile companies do for 3 billion gamers with secure logins is apparently a HUGE difficulty... The last time I used it app it worked fine, now apparently for no reason, I have to spend 30-60 minutes of my work day just to wind up where I started, nowhere. 

 

I will see if this software can walk and chew gum without choking tomorrow.

TOPICS
Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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stat here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if those all fail, change your cc language. eg, try international english

 

if that fails, change the install location

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Are you running a VPN? I have heard of issues with VPNs and similar pieces of software (firewall, virus etc) causing login problems for many applications. Firstly I sugest going to the correct countries Adobe website, logging in and checking your subscription details. Even if you are sure they are up to date this is worth doing. 

Lawrence Mann
Digital Artist / YouTuber / Tech Consultant
www.LawrenceMann.co.uk
:pencil: Corel ‘Painter Master’ ELITE :pencil: Sketchable SketchARTISAN :pencil: Drobo Influencer :pencil: Lenovo INsider :pencil: XP-Pen Brand Friend

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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