This problem, I yet didn't face on any update prior to CC 2019.
I am intentionally working with a standard user account on Mac, without admin rights.
I am on HighSierra, latest version.
I am properly logged into most current version of Adobe CC. (Text continues below first image, pls. scroll down)
After clicking on "Öffnen" (Open), Ps 2019 starts, pops up a login screen (even being already logged in correctly to Adobe CC) - of course, I type in the correct password, please do not reply with a suggestion like "check your password", it is fine, I can log into Adobe CC also here on the web for typing this complaint, so there is no password issue caused by me. Now, I click "Anmelden" on the menu of screenshot image below
After clicking "Anmelden", a empty box dialog box pops up for a quarter of a second or so, then disappears and also Ps 2019 quits itself.
This is looping forever.
That's the ugly one: Deleting all registered computers from online plan management does not help anything.
Please give step-by-step advice how to solve this problem like e.g. deleting old cache files in users library I am logged in.
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Of course, even the cleaner tool has a logical bug. (Why I did ever expect something else???)
It shows the message like in screenshot, even there is no Adobe entry in /private/etc/hosts itself, and the message also pops up like shown in snap, even if /private/etc/hosts.adobe has prior to start the tool been removed:
MBP15RR:etc root# cat hosts
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
MBP15RR:etc root# ls -al hosts*
-rw-r--r-- 1 root wheel 214 Aug 22 2015 hosts
-rw-r--r-- 1 root wheel 214 Aug 22 2015 hosts.bkup
-rw-r--r-- 1 root wheel 0 Oct 3 2017 hosts.equiv
-rw-r--r-- 1 root wheel 214 Aug 22 2015 hosts_bkup
-rw-r--r-- 1 root wheel 213 Oct 3 2017 hosts~orig
MBP15RR:etc root# pwd
/private/etc
For that, it is not aware and/or does not clean up any of the Adobe software installed in /Applications:
best regards,
Roland
I made everything like in your last message step-by-step, then I downloaded the Ps installer from Buy Adobe Photoshop CC | Best photo, image, and design editing software , because it is not possible to find quick and easy a download for Adobe CC on the Adobe homepage. After first start, the login like in snap below popped up and asked me to log out of one of the other computers.
I did so, since then, the login is looping again 4-ever and I can not start Ps CC 2019 - and I entered for sure the correct password (missing in form of snap below, because it's the 10th loop it's asking me for it)
This is a snap taken at my "from the scratch" created Standard account.
I have no problems to start Ps CC 2019 by this account.
There must be a file or config entry somewhere in my "roland" account causing the login looping for "roland" on my HighSierra MBP 15, and/or somewhere in the system folders and/or config files such as /Library, /Application,... related to user "roland"
Once more: all that step by step advice did not help.
I am pretty sure, this interrogation causes the problems on the MBP 15": the disabling of the MBP13 and the activation of the HighSierra MBP15 fails. The snaps in this message are taken on my MBP13:
OK, now I activated the MBP13 (but this is already a Mojave installation)
After the device change dialog above, some dialog box pops up for the blink of an eye, no text in, disappears by itself and releases Ps CC 2019 for work, and I am good to go on MBP13, Mojave
Next post I will do the opposite on the MBP15 High Sierra
OK, now the same on the MBP 15 running High Sierra
Check the Monosnap video: https://monosnap.com/file/yBHT9Lx7SMv4M3yqMFnklUKxM8aPSa​ (you should add Monosnap to the allowed list of videos to embed).
Again: it is only looping on my default working account "roland" on the MBP 15, all others work fine, also the standard ones.
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