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Can't activate CS6, doesn't give options help files say

New Here ,
Feb 08, 2024 Feb 08, 2024

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I have licensed CS6, was running on a win10 system, just deactivated and installed on W11 system, says SN used on too may systems. Account page showing Devices shows 0 devices, so not too many. Help file says start a program and it will ask you to sign in (helpx.adobe.com/x-productkb/global/reactivate-older-apps.html). Nope, just gives a "try again" btn and that fails. Says I have 6 days left. Need this to run. What now?

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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ask adobe support for an activation count reset.  

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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I did eventually find my way to AI chat. Adbobe has many help groups, none of which applied, so a lot of looking. Then numerous rounds of telling AI this or that answer was no help before it would offer contact with a person, then that person directed me to a generic Adobe phone #. Many menus and long hold later I get to someone who actually did do some account reset or something. All of my time and their time could have been saved if the account page showing no devices registered on the product would have offered a link straight to, "if you still can't activate contact this dept to ask for a reset". For the enormous $ they bring in it should be better help.

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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is the problem resolved?

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