can't downloading my invoices

[shukir91503685]

Hi,

For a long time (like 6-7 months now) I can't download my invoices through my Transaction History window. No meter what I do and how many times I talked to Adobe's assistants (which is really really bad!) I couldn't find a solution for the problem, every month the same story and in the end I won't get my invoice AGAIN!  I need some solutions for this, I can't keep bugging each month to the agents to sent me the invoices and in the end - I won't get them... please, I don't know what to do, I really need this, attaching a pic that you can see what happened when I'm trying to open the Transaction window.

thanks,

Roni.

[Ned Murphy]

You can try using a different browser.  Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. 

[shukir91503685]

Thanks.

I've already try that, and also tried to delete the cookies and cashes and everything... Nothing helped!

[ChanThye]

Is there a fix for this so far? I'm facing the same problem

[kglad]

can you see your invoices?

[ChanThye]

I can't. Thats why asking.


Regards,


*Teh*Head of Design & Production
*Global Entrepreneur Xchange*

[kglad]

@ChanThye 

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html