Can't install apps through the Creative Cloud desktop app

[robertos82369117]

Hi,

I'm experiencing a similar program.
Adobe Creative cloud says there's an updare availabe to version 4.2.0.211.
I press "install now" button, the progress bar arrives at 100% then Creative cloud disappear from the desktop. If I launch it again it doesn't do anything.

I've tried to uninstall it with Adobe uninstaller and with standard windows uninstall procedure, but I cannot uninstall it (adobe uninstaller hangs, and windows uninstaller opens Adobe Creative Cloud, that ask for update and I'm back to the beginning)

I've tried to update it with "CreativeCloudSet-Up.exe" but it stalls at 43%.

I've removed the OOBE folder but it didin't work.

A few month ago I've installed both Cloud and Photoshop without any problem; now I can only run photoshop.

I've also tried to install lightroom but is hangs.

[Jeffrey_A_Wright]

Branching to a new discussion.

[Jeffrey_A_Wright]

Robertos82369117 sorry you continue to face errors when installing the Adobe Creative Cloud desktop application.  From your post you have completed most of the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app .  I would recommend proceeding with Solution 3 and creating a new local Administrator account.

If you have any questions then please update this discussion Robertos82369117.

[robertos82369117]

Hi Jeff.

thanks for the answer, but it didn't solve the problem.
The setup on the administrator account is permanently blocked at 43% and I'm still not able to uninstall Adobe from the main account.

[Jeffrey_A_Wright]

I am sorry Robertos82369117 that you were unable to create a new local administrator account.  You should be able to end the installation, using the Task Manager, if the current install prevents you from taking any other actions.

If you still have questions then please contact our support team at Contact Customer Care so that direct assistance can be provided to install the Creative Cloud desktop app successfully.

[robertos82369117]

Hi Jeff,

I managed to created correctly the account local administrator account, but even using the local administrator account the setup didn't end. It remain locked at 43% (the screenshot was made to show you the point where setup hangs). I confirm that I can kill the installation process with the task manager, but the problem is that I need Adobe photoshop (that I pay for), I cannot mantain the software without Creative cloud and I cannot open creative cloud since any try I did to upgrade it failed.
I've also payd for lightroom, and without ACC I cannot install it.

If it can be of any use, in the PDApp.log there is this error:

09/04/17 23:42:49:186 | [INFO] |  | ASU | OPM | HTTPConnector |  |  | 10120 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

and in DLM.log:

09/05/17 01:27:35:829 | [ERROR] |  |  |  |  |  |  | 3004 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.

09/05/17 01:27:35:829 | [ERROR] |  |  |  |  |  |  | 3004 | failed to resolve the proxy setting on the machine

I've checked the connection using the hints on the page Resolve connection errors with Adobe Creative Cloud and Creative Suite applications but everything seems OK. The Host file is empty. I have access to the Adobe activation servers.

I've visited also the Contact Customer Care, but I didn't find a solution.

I need a directly contact with technical team, becasue I'm spending many hours trying to solve the problem without success.

Thanks,

Roberto.

[Jeffrey_A_Wright]

Roberto are you not being given the option to chat with a member of our support team at Contact Customer Care ?  If so then I would recommend utilizing a different web browser to initiate the chat session.

[robertos82369117]

Hi,

I've contacted the support team with chat option.

Thank you for your support.

Bye,
Roberto.

[robertos82369117]

Hi,

just to update the thread.

After spending many hours with adobe support remotely connected without finding the problem, I've solved it by resetting my PC to factory default and re-installing everyting.

But now, after 2 weeks, CC says that there is an update to version 4.3.0.256 and, when I press "install" button, I've exactly the same problem as 3 weeks ago!

Since I don't want to reset my PC again, I won't do anything but hope that Adobe will soon solve the problem with CC and windows 10, or that Adobe will decouple Photoshop from CC.
I'm disappointed.

[Jeffrey_A_Wright]

Roberto what applications did you install/utilize in the last two weeks?

Something on the computer is regularly affecting the files on the computer.  If you are unsure of the application causing the damage then please contact the manufacturer of the computer.  There may be bundled software, that was reinstalled when you reset the computer, that is damaging or removing the installed files for Adobe applications.

[fatBOB-again]

I've had the same problem for the last 3 days -- Creative Cloud desktop app update stalling at 43% every time.

In the last week I changed my anti virus from Norton to McAffee. I found the following question on a McAfee forum.

Adobe CC install fails. |McAfee Community

I've just tried switching off Real-time Scanning in the McAffee control panel -- then tried the update again --it was successful.

[sumit_verma2450]

Conflict installing Photoshop,                                                                                                                                                               Save your work and close the following programs before continuing. Learn more                                                                                - CCXProcess Internal