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Can't install CC 2023 on MacBook Air , High Sierra 10.13.6 (11-inch, Mid 2011) need older version

New Here ,
Nov 07, 2022 Nov 07, 2022

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Hi,

My main pc with Ps died. I have a backup Macbook Air, Mid 2011, OS High Sierra 10.13.6 (cannot upgrade anymore) which is not compatible with the latest version of CC. I know the older versions are compatible but Adobe Customer Care does not want to assist me. All they tell me is that I need to upgrade my operating system.

 

I was given these links:https://prodesigntools.com/adobe-cc-2017-direct-download-links.html

But when I do the install and I get the to the login all it does is spin.

 

I deleted and un-installed the previous CC and got rid of the folder as well.

 

All I need is a version of Ps that is compatible with my laptop. I am a screen printer/designer and I need Ps to create my films, designs, etc. I have 2 other Macs that my friends gifted me and the same ish. The operating systems do not support the latest CC 2023.

 

Customer care really doesn't care because they repeat what I tell them.

 

Can anyone help?

Thanks!

Kay

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Creative Cloud

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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 do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

install the cc versions you want that are compatible with your mac

 

here are the specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

 

here are the adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

 

follow the directions (esp, step 1)

save the install file.  it may not remain online.

thank jim @ prodesigntools.com

 

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