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vidag51426773
vidag51426773
Participant
February 21, 2017
Answered

Can't install Exit Code 151

  • February 21, 2017
  • 7 replies
  • 20915 views

I've been trying to install photoshop and inDesign but every time I try it immediately fails both times i get this:

Exit Code: 151

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.0.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.0.4). Error code: '151'

WARN: Unable to delete file at "/Library/ColorSync/Profiles/Profiles".

-------------------------------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cc including preferences, Uninstall or remove Creative Cloud apps

    then uninstall the cc desktop app, Uninstall the Creative Cloud desktop app

    clean your computer of cc files per How and when to use the Creative Cloud Cleaner tool | Advanced steps

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    use the desktop app to install your cc programs/trials

    7 replies

    kathrynp89369696
    kathrynp89369696
    Participant
    May 25, 2019

    Hello! I finally got it installed!

    I first called adobe - (800) 433-8158. They routed me to screen.share.adobe.com and they took over my computer from there.

    I realized I had not followed the above directions correctly in reference to deleting the "Recommended" folder in /Library/Colorsync/Profiles/Recommended. If anyone else is new to installation troubleshooting, here's a tip: make sure you're deleting the above folder from the system library, not the user library.

    On a mac, click on Finder>Go>Go to Folder> and then type "/Library". From there, locate Colorsync>Profiles>Recommended and delete the entire "Recommended" folder. Then restart the computer. Do not skip this. It should then download!

    Before, I had gone to Finder>Go> and then pressed "option" to make the "Library" appear, which was actually the user library. I could get as far as the "Profiles" folder, but this folder had nothing inside.

    If you have this problem but are afraid of deleting random files from your computer, don't fret! They'll walk you through the above process. Good luck!

      kamilturcia
      kamilturcia
      Participant
      April 16, 2019

      Deleting 'Recommended' folder worked for me as well. Thanks!

      M
      matts58364194
      Participant
      January 10, 2019

      I'm on a MacBook Pro using Mojave 10.14.2. I got this same error for Photoshop, Illustrator and Indesign, which were all apps I already had Creative Suite versions of. I couldn't update those or install Creative Cloud versions. So I selected the original CS folders under Applications > Command + I > scrolled down to the bottom right > clicked the padlock icon to "unlock" permissions. Retried the failed installations and install and updates worked perfectly after that.

      nicholasf65723283
      nicholasf65723283
      Participant
      November 5, 2018

      Has anyone been able to figure out what to do if the recommended folder isn't showing? I understand you have to delete it however when I open the profiles folder it's empty.

      Thanks

      D
      djcege
      Participant
      November 23, 2018

      I have this same problem. The only thing in my ColorSync folder is a Profiles folder with a "Color LCD Calibrated.icc" file in it.

      nicholasf65723283
      nicholasf65723283
      Participant
      November 26, 2018

      djcege, I called Adobe support and they figured it out for me. Recommend doing the same if you haven't gotten it yet.

      S
      SilverLiningCo
      Participant
      March 20, 2018

      Thank you as well! Seems stupid that Adobe CC has provided a fix for this or explained why it is happening. Even on their own website they give you reference to the error, but no way to actually fix it. Somewhat frustrating for something I pay $600/yr for! But THANK YOU THANK YOU for this help. Deleting that "Recommended" folder is the only thing that worked for me as well

      R
      RichardSwearinger
      Known Participant
      May 30, 2017

      Don't get discouraged if it doesn't work the first time. Persevere...

      I had to run the installer twice and delete two different ColorSync folders. The first time I got the error message on  /Library/ColorSync/Profiles/Profiles but deleting that folder didn't solve the problem. I ran the installer again and this time the error came up for a different folder  /Library/ColorSync/Profiles/Recommended Profiles.

      Once I deleted that second folder the program installed just fine. IOW,  it may take more than one try to get it done.

      - 2 fatal error(s), 0 error(s), 1 warnings(s)

      FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.0.4

      FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.0.4). Error code: '151'

      WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended".

        R
        rasawinp20866699
        Participant
        April 30, 2018

        I couldnt find the /Library/ColorSync/Profiles/Recommended where do u go to delete that?? please im really stuck

        B
        bobt70018561
        Participant
        June 8, 2018

        You start by double clicking on the icon for the hard drive on your desktop.

        When that window is open you should see the Library file


        The "recommended" folder isn't there for me. Not sure if my problem is the same as this one though...mine does fail to install and it says unable to create symbolic link (error code: 151). Any help would be greatly appreciated!

          kglad
          Community Expert
          kgladCommunity ExpertCorrect answer
          Community Expert
          February 21, 2017

          uninstall everything cc including preferences, Uninstall or remove Creative Cloud apps

          then uninstall the cc desktop app, Uninstall the Creative Cloud desktop app

          clean your computer of cc files per How and when to use the Creative Cloud Cleaner tool | Advanced steps

          restart your computer (don't skip this)

          reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

          use the desktop app to install your cc programs/trials

          threedoghiker
          threedoghiker
          Participant
          March 5, 2017

          Above didn't work for me. Here's what did work. I trashed the file that was referenced in the 'warning' path of /Library/Colorsync/Profiles/Recommended. After the install the files in the Recommended folder was replaced by an alias pointing to an original with all the correct 'recommended' profiles. I thought about trashing the Recommended folder when I first saw the warning but didn't. After a whole day of following other recommendations, this was all it took. Good Luck.

            A
            ann katrina16333399
            Participant
            August 2, 2017

            THANK YOU garym17996576!!!! I spoke all day with the support, tried everything they suggested and nothing helped! I deleted all the Color Profiles in the Recommended Folder and it worked like a charme, now Indesign CC is finally installed, after 13hours!!! Thank you so much!!

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