Can't install Lightroom on my new Windows 10 laptop

[scoot90210]

I get as far as completing the "Initializing Installer" progress bar but the window disappears and nothing more happens. I've tried compatibility mode for Windows 8 and 7 with no luck

[Akash Sharma]

Moving to Correct Forum

~Akash

[Del Z]

Hi Scoot90210,

It will help us troubleshoot if you can provide a little more information. What version of Lightroom are you trying to install? Is it via the Creative Cloud or are you installing a standalone title via disk or download?

You may want to review the logs to see if you can pinpoint the issue.

Creative Cloud: Troubleshoot Adobe Creative Cloud install issues with log files

Perpetual Titles: Troubleshoot install issues with log files | CS5, CS5.5, CS6

[scoot90210]

Hi Del,

I'm trying to install LIghtroom 6 (using a software download card) on my new laptop running Windows 10.

I followed the troubleshooting steps in the links you sent as best I could and have found the log. It has the following error;

12/08/15 06:46:26:066 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 8472 | Failed in key3List generation

I'll keep working at this but would appreciate any guidance you could offer

Thank you!

[scoot90210]

Hi, I just tried to install again and this got this info in the log;

12/08/15 16:37:46:064 | [ERROR] |  | ASU | PDApp | PDApp.NativeCommandHandler |  |  | 2296 | Applet file not found on machine - DWA_UI

12/08/15 16:37:46:064 | [ERROR] |  | ASU | PDApp | PDAPP.MainDisplayMediator |  |  | 2296 | Applet is not present on machine : DWA_UI

12/08/15 16:37:46:064 | [ERROR] |  | ASU | PDApp | PDAPP.MainDisplayMediator |  |  | 2296 | The first applet being loaded not found. So exiting the current window

[Govardhan.V]

Did you downloaded setup file from below link ?

Download Photoshop Lightroom

[scoot90210]

I downloaded the 744 MB Application Installer and used the Setup file included

[Govardhan.V]

tep 1)

Launch Task Manager, click on More Details option  and end all Adobe related tasks.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process. once it is completed, It will launch Adobe Creative Cloud app , which is nothing but Updated version of Adobe Application Manager. Quit it.

Then try to install the Lightroom 6 again .

[scoot90210 · Accepted solution]

Progress! This worked to get me past the original hang up at the installer. Now something weird is happening. When I try entering my code to activate the program, I can only enter number! When I press the letter keys nothing happens! lol. Anyways, I've started the 30 day free trial and have a bit of time to figure out how to activate it. Maybe an Adobe rep can help with that if I provide the code? Anyways, thank you very much Brucgovn for getting me installed!

[Akash Sharma]

Hi scoot90210

I have sent you a Private message.

Please reply to that message only

~Akash

[H.Thedens]

Hi Akash,

I have the same problem as scoot.

Would be nice to get the solution too.

Thank you in advance

[Govardhan.V]

You are welcome

Ah! that might be redemption code,

For future reference just in case needed,  you may refer below link :

Redemption code help

[scoot90210]

Thank you so much to everyone that helped me in this thread. There is some good Karma waiting in your future!