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Can't Install on my MacBook Pro

New Here ,
Sep 11, 2024 Sep 11, 2024

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So, I have been trying to install Premiere Pro on my MacBook Pro for my school job. It tells me to download a file to access this multi-colored page, where it asks to put in a system password to continue the installation. The thing is, I have no clue what that password is. I typed in my password for the iCloud ID, I used the password I used for my Adobe account, and I have tried everything and nothing. I didn't get an email or message on what that password is, so how am I supposed to continue the installation? 

So how am I supposed to get past that part to download this for school?

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Community Expert ,
Oct 09, 2024 Oct 09, 2024

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are you seeing your mac prompt?

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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This sounds like a school license on a school computer. If you are receiving a mac prompt and are not an admin user on your computer you will need to reach out to your school's IT department and have them install the application for you.

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