Can't install the Creative Cloud App on new Mac mini with M4 Pro

[xinc51454490]

Computer configuration：

Mac mini 2024

CPU / Apple M4 Pro

Memory / 24GB

OS information

macOS Sequoia 15.1

Error occurs every time at 0.9%, with error code 1

But the same installation package can be installed normally on another computer of mine

Computer configuration

CPU / Apple M2

Memory / 8GB

OS information

macOS Sonoma 14.1.1

[kglad]

use the links at the page bottom to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Jeffrey_A_Wright]

Xinc, I'm sorry you can't install the Creative Cloud Desktop app on the new Mac Mini. Did you transfer or migrate any applications or files to the new computer?

In addition to Kglad's suggestions, please see https://adobe.ly/410eGpd for additional solutions to resolve Error Code 1.

Please update this public forum discussion if you have any questions. ^JW

[asekular]

Hello,

I have same exact problem with my new MacMini. Error 1 after 0.8%

Mac mini 2024

CPU / Apple M4

Memory / 24GB

OS information

macOS Sequoia 15.1 --> 15.2 (makes no difference)

Is there any update on this issue? Thanks!

[kglad]

what installer are you using and what problem do you see?