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Can't open the Creative Cloud (check firewall and time settings)

New Here ,
Jun 29, 2020 Jun 29, 2020

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Hi! I'm not exactly a computer specialist, so if you guys could give me like an explain-like-I'm-five type of an answer I'd appreciate it lol. Basically, my Creative Cloud updated itself and now it can't connect to Adobe servers anymore. It's telling me to check my firewall and the time settings. I think the time settings should be right, since the date and time are right. What firewall settings should I check? And what do I do to them?

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Activation, Creative Cloud, Installation, New user

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LEGEND ,
Jun 29, 2020 Jun 29, 2020

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You may get other replies that give you suggestions to delete some files or change some settings.

But I find in situations like this it is best to Uninstall everything and then reinstall.

And Adobe make a tool to do that. It is called the CC Cleaner tool.

 

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Unintalling and reinstalling work for me but it is super annoying that you have to every time. It takes forver to uninstall and forever to reinstall. It happens once a year for me too. I tried to contact support and they did nothing for me. 

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