Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[ankushrattan]

Hi Charlene,

Sorry for the inconvenience, I see you were able to order on 24th for the Creative Cloud membership - Student & Teacher Edition (one-year, prepaid). Please let me know if you need any further assistance with the account.

Regards,

Ankush

[fullsquish]

Similar Subscription and credit card issues -- why can't Adobe renew my recently expired CC subscription? I have work to do -- you know, to get paid so I can pay Adobe for the software. Please help!

[ankushrattan]

Hi fullsquish,

We see subscription retrieval notification triggered by the system on your account . Please allow us some time for the next update.

Regards,

Ankush

[ankushrattan]

Hi fullsquish,

Your account has renewed and is active now, please do let us if you need any further assistance.

Regards,

Ankush

[ministrye92016600]

hi i have the issue when i press on confirm membership after that its just like loading i wait 30 minute still same and i try twice in diffrent browser.

[ankushrattan]

Hi ministrye92016600,

Please allow us some time to check at our end, we will let you know how to proceed.

Regards,

Ankush

[ministrye92016600]

ok so i wait till u find something pleas let me know as soon as possible because its very urgent for me

[TelorTelorGoreng]

As I'm trying to subscribe for "Creative Cloud Photography plan", I'm having this problem over and over again.

Need help.

Regards,

James

[Rajashree Bhattacharya]

Please respond to the personal message that I send.

Regards

Rajshree

[TelorTelorGoreng]

done

[TelorTelorGoreng]

Should I wait for it..?

How long will it take..?

I'm running out of time.

I need this for my incoming mid-term test that will be occurred next week..

Sorry for this.

Regards

James

[ricardogasa]

Hello, I'm trying to buy the CC subscription from México, I've tried several times with different plan options and after receiving the order confirmation email (Menaning i've placed the order but it hasn't really gone trough) nothing happens, i can't even track my order number in the adobe support page, says it doesn't exist. I really need the software. thank you.

[Ani*Adobe]

Hi there,

Purchase was denied by PayPal with the error, "PayPal has rejected the transaction."

Request you to reach out PayPal for further information.

^Ani

[jaclynjune]

I've been having this same problem for the last couple days.

I tried to purchase the software under the Student/Faculty pricing because I work for a Community College, and got the "We need additional time to process your transaction" message. I've been on chat trying to resolve the issue three times. First they told me there was a problem with my credit card, so I tried a new card and it still didn't work. Three transactions later and I've been charged three $1 fees but no software. So clearly my credit card was fine.

Since I need the software tomorrow in order to work, I tried going on chat again. And the only response I get is that they're going to 'escalate the case' and I should hear in 2-3 business days. Which won't work, because I need it tomorrow.

When I ask for a number to call so I can speak to someone directly, I'm told that level "does not have phone support". What the hell. So I call anyway, because I am running out of time and options, and all I get once I click through the phone tree is a busy signal.

Just ridiculous. It should not be this difficult to buy a product from a company. Especially one as large and 'tech savvy' as Adobe.

[Ani*Adobe]

Hi there,

I am looking into the order details, and will keep you posted. Please do not try and place a new order until then.

1$ transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, Adobe removes the charge.

^Ani

[Ani*Adobe]

Hi there,

Please try and place the order now and it should go through. Apologies for the frustrating experience.

^Ani

[jaclynjune]

Thank you for looking into this, Ani. Could you please let me know what the issue was?

[Ani*Adobe]

Hi there,

There was an issue with your account, which I had fixed.

^Ani

[jaclynjune]

Hi Ani,

Whatever the issue was, it hasn't been fixed. The order still did not work. This is the notification I received, again:

[Ani*Adobe]

Hi there,

The card and the billing address was different for the last order placed yesterday. I have approved your account now completely.

May I request you to please place an order and let me know if it works.

^Ani

[jaclynjune]

It worked. Thank you very much for your help.

[KCChai]

Hi Ani, I'm from Malaysia.

Im still having issues purchasing a subscription for the photography monthly plan. I've contacted adobe sales team by phone and online chat. My issue still not solve. Could you please help me Ani? Im getting very frustrated. Let me know if you need any information from me. Please dont ask me to call the sales team by phone. They arent helping at all.

[Ani*Adobe]

Hi there,

I checked your account and did not find any issue, could you try and place an order after clearing the cookie and cache of the browser your are using or perhaps use a new browser.

Let me know how it goes.

^Ani

[KCChai]

Hi Ani,

This is my 14th time getting this error message after clicking on the confirm purchase button. Please don't ask me to contact adobe sales team by phone. They aren't helping at all. Kindly please assist.

Error Message : "There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459"

Regards

KC CHAI

[Ani*Adobe]

Hi KC Chai,

Let me check on this and get back to you.

Please do not try to place new order until then.

^Ani