Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[hal1974]

Dar all,

   I have a slightly different problem, I’m trying to purchase a photography plan here in Italy but I was stooped with the explanation that in “San Marino” is not possible to buy this plan.

Well, I do not live in San Marino but in Italy, how can I correct this issue? I have tried to look into my adobe ID account but nothing came out

Thanks,

Aldo.

[Ani*Adobe]

Hi Aldo,

Your Adobe account has been set up with "San Marino" as the country. Please follow the steps here Change the country associated with your Adobe ID to set up a new account with correct country.

^Ani

[hal1974]

Thanks, I have followed your suggestion and now I have recreated my original account but now this new account is empty, all my already uploaded pictures are still in the old one, is it possible to move or join two accounts?

Regards,

Aldo.

[Ani*Adobe]

Could you confirm were the photos saved in the cloud storage?

^Ani

[Raven94]

I am encountering an issue with purchasing Adobe CC for students for the monthly plan. I put in all the details, and when I hit confirm, it acts as if it refreshed the page and tells me to input all my information again. I've done this twice now, so I'm hoping not to get double charged! Will I have to wait a few days to see the subscription update?

[Ani*Adobe]

Hi raven94,

Have you tried using a different browser to see if that helps.

^Ani

[Raven94]

I tried a different browser and it worked! Thank you so much Ani!

[lisaizhar]

Hye, I'm experiencing the same problem. I've filled up all the in the purchase form, clicked on confirm membership and what comes up is your order wasn't processed. and I've tried it with other cards, other browsers and still the problem persists. this isn't the first time this has happened. why hasn't adobe fixed this yet? and whats going on?

[Ani*Adobe]

Hi lisaizhar,

Apologies for the poor experience, let me check on it and update you.

^Ani

[Ani*Adobe]

Hi lisaizhar,

Please try to place the order now and let me know how it goes.

^Ani

[lisaizhar]

it works now! thank you so much!

[nanobot]

I am also experienced unable to purchase month to month complete plan, been using 2 different card visa and mastercard still no use,latest chrome, here is the error that i've got :

There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459

[Ani*Adobe]

Hi nanobot,

Please allow me sometime to investigate, I will update this thread once I have more details.

^Ani

[denny0296]

Hi, I am having the same problems with purchasing CC 2015 Student. I have tried it multiple times with different master/visa cards. I am in Malaysia, but purchasing with an Indonesian bank issued card and paying in Rupiah. I have tried with a local Debit mastercard too and it doesnt work either.

I received this error too : There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459 .

[Ani*Adobe]

Hi denny0296,

I am looking into it.

^Ani

[Ani*Adobe]

Hi denny0296,

Please try and place the order now, it should work.

^Ani

[nanobot]

Dear Ani,

  How about for my case?

[Ani*Adobe]

Hi nanobot,

I am still working on your issue, apologies for the delay.

^Ani

[denny0296]

Hi, I am still unable to purchase with the same error.

[Ani*Adobe]

Hi could you try a new browser and see if it works?

^Ani

[denny0296]

Hi Ani, I switched to safari from chrome, deleted cache files and still not working,

[Ani*Adobe]

Hi denny0296,

Sorry about that, let me check again and update you.

^Ani

[Ani*Adobe]

Hi denny0296,

Please try and place the order now and let me know how it goes.

^Ani

[denny0296]

Hi Ani, It worked! thank you very much.

[ibrahima36396355]

The worst service I've ever encounter, I tried over 20 times to purchase the Creative Cloud and no help, whenever I start a chat they keep me waiting and then they give me some random numbers that I cannot reach. It is very bad for a big company like Adobe.

I think the company must pay attention to this.

I still haven't purchased CC. I am disappointed with you guys!