Can't sign in to Creative Cloud Desktop application...

[Pixelliste]

Since a couple of days, I can't sign in to my CC desktop application. It opens, I enter my info, and then, I have a error message from the server that appears for a fraction of a second and disapears. After that, it turns and turns without having access to Home, only to Apps, Files, Fonts and Behance (see image). I know there is an update for Lightroom, but I can't update it... it says it is up to date, but I have version 5.0... It stays stuck and can't seem to be able to connect. I did some updates about a week ago and it was working fine. Didn't install any new softwares or changed anything on my computer.

Also, before, it logged my automatically... now, I have to enter my email address and password. If I go on the Website, everything works fine.

What's happening????

[marcot-from-holland]

Hi there,

I had the same issues like this one showing. I tried several suggested solutions except the re-installation of all software.

Closest I came with this message in resolving, posted by multiple:

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html‌

The blocker for me was the "Auto Proxy Discovery" feature on my Mac that I had enabled. I disabled that, and it worked like a charm.

I figured this out because over WiFi it suddenly worked and on LAN not anymore.

I hope this helps anyone in search for a solution.

[the_dudes]

For Windows users, the OOBE folder is here: C:\Users\[your-username]\AppData\Local\Adobe\OOBE

It was actually enough for me to rename/delete the file "opm.db" and not the entire folder.

The CC desktop app successfully connected after this upon relaunch.

[Guest]

Perfect.

[Guest · Accepted solution]

The simplest method is to delete the opm.db file, reboot, and start Creative Cloud again.

The file is here:

C:\Users\your user name\AppData\Local\Adobe\OOBE