Can you answer what Adobe Support couldn't?

[kyleb.edin]

Here's a transcript from the web chat that I had with a support agent. i'm based in the UK.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.
info: You are now chatting with Mukesh.
Please don’t close the chat window or browser tab since it will end our chat session.
Mukesh: Hello! Welcome to Adobe Membership Services.
Mukesh: We appreciate your patience and apologize for the wait.
Kyle: Hello
Mukesh: Hi Kyle
Mukesh: I have received your message and I will surely help you for the same.
Mukesh: May I have your phone number so that I can update in your profile?
Kyle: Thank you
Kyle: xxxx xxx xxxx
Mukesh: Thank you for sharing your information.
Mukesh: As I can check so you have Creative Cloud membership (one-year) and Adobe Stock - 10 images a month (one-year) under xxxxxxxxxxxxxxxxxxxxxxx
Kyle: Correct
Mukesh: And you are tying to change the payment method from credit card to direct debit card, right?
Kyle: No, I wish to change from Credit Card to Direct Debit.
Mukesh: Please allow me 2-3 minutes so that I can check and guide your better.
Kyle: A Direct Debit payment method doesn't require a card.
Mukesh: Thank you so much for sharing this information.
Mukesh: https://helpx.adobe.com/utilities/credit-card.html
Mukesh: Please visit on the link and enter the debit card details and I am going to change that for you.
Mukesh: Once you are done so please let me know so that I can make the required changes for you.
Kyle: Sorry? Why do I need to give you card details if I want to change the method to Direct Debit?
Kyle: Are you familiar with Direct Debit payments?
Mukesh: Let me check that for you.
Mukesh: Thank you for being online, we appreciate your patience and regret the inconvenience due to the high wait time.
Mukesh: I have confirmed with my resources that there is no option to change from credit card to direct debit card.
Kyle: Thanks for your help Mukesh but it's clear to me that your not entirely sure what I'm referring to. I'll try and find answers through alternative methods.
Kyle: Thanks again.

[kglad · Accepted solution]

direct debit is not an option:

Adobe Store | Online order and payment FAQ

[fenjas29325284]

Adobe's payment conditions lack transparency.

What I know for sure is the following:

Adobe uses various payment service providers.

For each country there are specific payment methods available. You will never know WHY.

For example, there are no standardized payment methods for the EU. In Germany direct debit is available, in Austria isn't. Some countries can use PayPal, some can't.

Remember your subscribing process: Was direct debit available? Is it now? If not - you can't change.

Fenja

[kyleb.edin]

Thank you for this information. When subscribing I can't say that I saw the Direct debit method. I'll just need to continue to paying by Credit Card which is inconvenient for me now.

The ability to change this payment method would make things a lot easier for me!