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Cancel Adobe Creative Cloud plan subscription

New Here ,
Sep 20, 2017 Sep 20, 2017

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Hi,

please, help me to unsubscribe Creative Cloud

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correct answers 1 Correct answer

LEGEND , Sep 20, 2017 Sep 20, 2017

Learn about cancelling your Adobe Creative Cloud plan subscription

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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LEGEND ,
Sep 20, 2017 Sep 20, 2017

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Learn about cancelling your Adobe Creative Cloud plan subscription

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

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New Here ,
Sep 20, 2017 Sep 20, 2017

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I did this, but of all the options there is only a forum

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Adobe Employee ,
Sep 20, 2017 Sep 20, 2017

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Moving this discussion to the Adobe Creative Cloud forum.

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New Here ,
Dec 06, 2024 Dec 06, 2024

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where is this forum?

 

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Adobe Employee ,
Sep 26, 2017 Sep 26, 2017

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Hi,

Sorry for a late response.

I see you have an active Creative Cloud subscription under the same ID as with forums. Do you wish to cancel the same subscription?

Thanks

Kanika

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New Here ,
Jun 21, 2018 Jun 21, 2018

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I wish to cancel my subscription

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New Here ,
Dec 06, 2024 Dec 06, 2024

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I have the smae issue, I am struggling to cancel my adobe subscribtion, I havent used it all and i have been paying regulalry. I need to cancel, but I cant because the systame asks me to pay for the past few months first, please help!

 

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Community Expert ,
Dec 06, 2024 Dec 06, 2024

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@silvia_7551 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 06, 2024 Dec 06, 2024

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Thanks, i know how to cancel the account technically, but in reality it doesnt work if you have outtanding payment, even though iI pais lasdt on the 5th November. but it is not even registerein, ad even if i do have aoutstandng payment, i still want to cancel. I am not fond of spending a day waiting to speak to a human, is there any other way??

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Community Expert ,
Dec 06, 2024 Dec 06, 2024

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if you have a payment problem, that problem must be fixed before you can cancel your subscription.

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