Cancel my purchase!

[boryn66855959]

I bought adobe element for student but cannot upload the student information with the tool of adobe (e-adobe II) IT DOES NOT WORK.

I need to work, so I bought adobe premiere and photoshope element on a shop, and I want to get my money back on the software that I did not receive !!!

Can someone seriously help me to cancel my command?!? (please no help on the upload part, I tried 1000 time with three of you guys, IT DOES NOT WORK FOR ME)

[Sheena Kaul · Accepted solution]

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

[boryn66855959]

Hey I don't know if it is a joke but the link you just send me took me there:

Where the only think I can do is "GO BACK TO THE FORUMS". Do you know why? Can I call, or email someone directly from Adobe that can help me?

[Sheena Kaul]

Please see the private message I sent.