Cancel

[benb77699498]

How do I cancel my subscription? Adobe sucks at cancellations. I have tried 3 times on chat, but everytime had to wait more than 20 minutes and never reached anyone. Adobe needs to fix this.

Ben Boissevain: hi

Ben Boissevain: How do I cancel:

Bhawna: Hello! Welcome to Adobe support.

Ben Boissevain: PLAN PRICE Creative Cloud single-app membership for Illustrator (one-year) Annual Plan, Paid Monthly US $19.99/mo Adobe Stock - 10 images a month (one-year) Annual Plan, Paid Monthly US $29.99/mo

Bhawna: I see.

Bhawna: Let me connect you to the cancellations team

Bhawna: For further help.

info: Please wait while we connect you to a representative.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Your chat transcript will be sent to at the end of your chat.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

info: Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Edited by moderator to remove email addresses.

[Srishti Bali]

moving to Adobe Creative Cloud​

[Rajashree Bhattacharya]

Hi Ben,

As you have an active subscription & the latest version of the product, please contact our support engineers via https://helpx.adobe.com/in/contact.html

You may tweet at @AdobeCare

Thanks

Rajashree

[raja_muizzudin_r23602071]

You are now chatting with Deepali.

Please don’t close the chat window or browser tab since it will end our chat session.

10:31:30 PM

Deepali:

Hello! Welcome to Adobe support.

10:31:30 PM

Deepali:

We appreciate your patience and apologize for the wait.

10:31:33 PM

Deepali:

How are you?

10:31:51 PM

Raja Muizzudin Shah Raja Ahmad Murad:

Hi Deepali. im good thanks. just want to cancel my subscriptions

Your chat transcript will be sent to kuizzbeats@gmail.com at the end of your chat.

10:33:00 PM

Deepali:

Sure, I will help you with same.

10:33:01 PM

Deepali:

Please allow me 1-2 minutes to review your account details.

10:33:12 PM

Raja Muizzudin Shah Raja Ahmad Murad:

okay

10:33:33 PM

Deepali:

Meanwhile, may I have your phone number to update your profile?

10:34:10 PM

Raja Muizzudin Shah Raja Ahmad Murad:

I am using a new number +60126640717

10:34:25 PM

Deepali:

Thank you for providing details.

10:36:24 PM

Deepali:

We appreciate your patience and apologize for the wait.

10:36:25 PM

Deepali:

Raja, let me connect you to dedicated team who will help you regarding same issue. Please stay connected.

Please wait while we connect you to a representative.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly.

I have been waiting for over 30 minutes for my subscription to be canceled. It is the WORST customer service i have ever experienced. For a company of your magnitude, your customer service to cancel a subscription is TERRIBLE. And i AM STILL WAITING!