Cancellation option

[banp21204863]

Hi , I am trying to cancel my membership so I went to manage account then to manage plan , but i cant see any cancellation option, please help. thanks 

[Monika Gause]

If your payment is up to date and your contract allows early cancelling then it should be possible.

Do you have month by month or did you buy a year membership? If the latter: there will be a canceling fee.

Do you want staff to investigate this?

[banp21204863]

Hello, yes my payment is up to date and my contract allows early cancellation, I have month by month membership .

"Cancellation
We’d hate to see you go, but if you cancel within the first 14 days, we’ll give you a full refund. If you want to cancel your one-year commitment after that, you’ll be billed 50% of your remaining contract obligation. You can also opt out of the auto-renewal plan at any time to stop future automatic renewals. To cancel your commitment or to opt-out of the auto-renewal plan, just call Customer Support."

Yes please I want staff to investigate on this issue as my 14 days period will end within few days

Thank you

Ban

[Rajashree Bhattacharya · Accepted solution]

Hi Ban,

Would you like to cancel the subscription of Creative Cloud Photography plan purchased on 28 Jan 2018? Please confirm.

Once cancelled,  the CC will stop working.

Thanks

Rajashree

[banp21204863]

Confirmed , thank you for your help

[banp21204863]

Hello, I thought my subscription was cancelled as I confirmed to you as above, however i still receiving deduction for an amount of $7 on my credit card! please help. thank you

[Rajashree Bhattacharya]

Hi Ban,

I have sent you the PM confirming about the issue you were facing. It is also documented ADB-1552143-C7X5

Thanks

Rajashree

[abdulrahmana60321350]

hello there,

I am trying to cancel my membership so I went to manage account then to manage plan, but I can't see any cancellation option, please help me. thanks

[Monika Gause]

abdulrahmana60321350  schrieb

hello there,

I am trying to cancel my membership so I went to manage account then to manage plan, but I can't see any cancellation option, please help me. thanks

Is your payment up to date?

Does your plan allow canceling at this point?

I can alert staff to help you with it.

[abdulrahmana60321350]

Yas my payment is up to date.

I’m not sure if my plan allowed me to cancel at this stage.

Thank you for helping me.

[Monika Gause]

I have alerted staff.

Please don't expect anything to happen before Monday.

[abdulrahmana60321350]

Dear Monika,

How do I know if the cancelation is done?

thank you for your efforts.

[Monika Gause]

Sorry I confused this thread.

Didn't anyone contact you until now?

[Rajashree Bhattacharya]

Hi Abdul,

Would you like to cancel the subscription purchased on 25 Jan 2017? Please confirm. Once cancelled,  the CC will stop working within few hours though you might have paid for the month.

Thanks

Rajashree

[abdulrahmana60321350]

Confirmed.

[Rajashree Bhattacharya]

Hi Abdul,

Please check your PM.

Regards

Rajashree