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Cannot activate Creative Suite Web Premium 5.5

New Here ,
Jul 04, 2024 Jul 04, 2024

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Hey everyone,

I have an old license for Creative Suite Web Premium (I've got CS4 + 5.5 upgrade). 

When I try to activate it on my new device I get an error "This serial number has already been activated on 2 computers".

I did indeed have it activated on my old laptop so I deactivated it there (Help -> Deactivate). However, the error still appears. When I go to my account -> Activated devices there are no devices on the list.

Do you have any idea how to solve the issue?

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Activation , Creative Cloud

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Community Expert ,
Jul 04, 2024 Jul 04, 2024

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CS4 might need to be deactivated as well, however, the servers for CS4 have been shut down.

 

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Community Expert ,
Jul 04, 2024 Jul 04, 2024

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if your old computer fails to update adobe's server about its deactivation, that deactivation won't be registered.

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New Here ,
12 hours ago 12 hours ago

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KGLAD - A community expert or a Adobe Employee ?

You have replied to many of the same questions about activation, just how many people are having the same issue? 

I believe someone like yourself should be looking at why these issues are happening and what can be done.. Have you ever has a chat with Adobe about this issue?

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Community Expert ,
12 hours ago 12 hours ago

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LATEST

community expert.

 

many people have had activation issues for many years.  i don't know the number.  

 

and yes, i (and others) have discussed with adobe employees that have greater insight into this issue.

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