Cannot cancel subscription

[Guest]

Hi,

I'm wondering if anyone can help me with cancelling my subscriptions, please.

I cannot cancel my month-to-month subscription using the procedure described here:

Cancel your Creative Cloud membership

Tried 4 different browsers on 2 different devices.

After pressing "Cancel plan" link "Continue to cancel plan" button in the pop-up window is not active and cannot be selected/pressed.

Trying to contact Adobe using 24/7 chat also failed: "Still need help" link

Contact Customer Care

mentioned in many requests here in the forum doesn't allow me to select any contact options:

[Kanikas · Accepted solution]

Hi Liubovp47421738,

Kindly check your private message.

[omar_roberth80637475]

I am having the same problem. No option to cancel online and when I call the helpline it tells me I'll get a callback. When the callback comes the line just goes dead. It is beyond infuriating. I've now spent most of my afternoon trying to cancel my subscription.

[lisar72795257]

Good luck to you.  I have spent 4 days trying to resolve a credit card fraud issue.  Try calling again and insist upon speaking to a supervisor. Tell them you have not been  called back and/or had issues with the call. Don't take no for an answer. Customer service is ill prepared and very slow.

[omar_roberth80637475]

I tweeted to @adobecare and they replied. Give it a try.

[timur0210]

Why is Adobe answering this issue with a private message? Isn't it to cancel a subscription a user right here for Adobe? Is it a secret how to cancel a "month-to-month" subscription? In a help forum every answer should be made in public for all users seeking for help. A lot of users have the same problem here. Adobe is simple misusing his monopoly here.

[Sheena Kaul]

Hi Timur,

You can now self-cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

Additionally, if we need to take some personal information from the customer, it is dealt with a private message as we cannot take any secure information on an open forum.

I hope that helps!

Regards,

Sheena