Cannot download illustrator

[MasonC2002]

The creative cloud website is telling me that my computer is unable to download illustrator. I have looked through the device requirements and my pc exceeds all the requirements, by a long shot. why can't i download illustrator????

[John T Smith]

Details needed... what is your hardware and operating system version?

[MasonC2002]

Windows 10 Pro 22H2

32GB Ram

AMD Ryzen 7 5800x

Nvidia RTX 3060 12GB

[John T Smith]

Number and size of hard drives, and how much free space on the C drive?

Also what is your screen resolution? (my monitor screen is set to 1920 x 1080)

[MasonC2002]

two drives, one 2TB SSD, one 4TB HDD, 250 GB left on C drive. screen resolution of 1920x1080

[kglad]

is the cc desktop app installed?

was it used to (try to) install illustrator?

what's the error message?

[Peru Bob]

What is the exact wording of the error message?

[kglad]

in addition to the above questions, have you successfully installed the cc desktop app and uses it to install ai?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi @MasonC2002,

In addition to the questions/suggestions from the experts above, do you get any specific error code?
You may find the related info here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Let us know if it helps.

Thanks,

Shivangi

[Ben M]

Is this an enterprise account or an account from a school or institution that is controlling what you have access to or an individual creative cloud subscription?

[Shivangi_Gupta]

Hi Ben,

I'd like to response here on behalf of the customer(since I'm available and just checked the account details). The customer subscribed to individual license for Creative Cloud all apps yesterday.

Thanks,

Shivangi

[Shivangi_Gupta]

Hey Mason,

This is a follow up response. Were you able to fix the issue?

Let us know.