Cannot extract files

[brhd22]

I downloaded the two files for PSE12, and tried to start the installer.  I get an error message "A problem occurred while extracting some files.  Check available space on your computer and the write privileges on the destination folder."  I have a ton of memory, and the folder is on my desktop...so there aren't any special permissions set.  Please help!

[Atul_Saini]

Hi brhd22,

I would suggest that you change the location where you are trying to extract the file and try again.

For more details check : Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

Thanks,

Atul Saini

[brhd22]

I've tried downloading to my external hard drive, 'my documents', a folder on my desktop, and to the actual desktop.  All come back with the same error message.

[Atul_Saini]

Hi brhd22,

You can try up a different machine to extract it and get the setup file back on your machine via flash drive/pen-drive.

If it is just with the extraction this should help you.

Thanks,

Atul Saini