Cannot find any options for Forgotten Password

[trevorw96976994]

I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

[John T Smith]

You are logged in to post here... so what is your problem with a forgetten password?

[Samuel294306660xqq]

Because the auto login signed me in. However, the password in my Google password file is showing up as "incorrect" when trying to "change password". Go figure? 

[Tiina]

Same situation here. Very frustrating!

[kglad]

if you have 2fa enabled, http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

[skilled_amazement5C1E]

I'm having the same problem.  I'm trying to authorise another device, told to enter my password, my password not accepted, so I try the 'forgotten password' link, which requires me to entermy curernt password in order to change it.  Can anyon help?  Juat going round in circles with Adobe   Help

[John T Smith · Accepted solution]

>trying to authorise another device

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[Test Screen Name]

Samuel, Please show screen shot of the password prompt (without personal info). 

[Tiina]

Same here. I keep going in circles because I am automatically signed in and in order to change the password I need to remember the old one.. Frustrating!

[John T Smith]

This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, including account information
Make a text file with your account information and copy to an external device

A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/