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Cannot find any options for Forgotten Password

New Here ,
Apr 13, 2020 Apr 13, 2020

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I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

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correct answers 1 Correct answer

Community Expert , Aug 10, 2020 Aug 10, 2020

>trying to authorise another device

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Community Expert ,
Apr 13, 2020 Apr 13, 2020

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You are logged in to post here... so what is your problem with a forgetten password?

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New Here ,
Apr 16, 2023 Apr 16, 2023

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Because the auto login signed me in. However, the password in my Google password file is showing up as "incorrect" when trying to "change password". Go figure? 

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Same situation here. Very frustrating!

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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New Here ,
Aug 10, 2020 Aug 10, 2020

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I'm having the same problem.  I'm trying to authorise another device, told to enter my password, my password not accepted, so I try the 'forgotten password' link, which requires me to entermy curernt password in order to change it.  Can anyon help?  Juat going round in circles with Adobe   Help

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Community Expert ,
Aug 10, 2020 Aug 10, 2020

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>trying to authorise another device

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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LEGEND ,
Apr 16, 2023 Apr 16, 2023

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Samuel, Please show screen shot of the password prompt (without personal info). 

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Same here. I keep going in circles because I am automatically signed in and in order to change the password I need to remember the old one.. Frustrating!

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, including account information
Make a text file with your account information and copy to an external device

A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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