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cannot find serial number on Costco purchased boxed product?

Guest
Dec 27, 2014 Dec 27, 2014

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Install instructions say s/n starts with 1057 but cannot find number on box, cd jacket or otherwise. Where is s/n to use for install on pc?

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correct answers 1 Correct answer

Community Expert , Dec 30, 2014 Dec 30, 2014

contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

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Community Expert ,
Dec 27, 2014 Dec 27, 2014

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Guest
Dec 27, 2014 Dec 27, 2014

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Tried this link to help but still cannot identify serial number. There is a product code sticker on the back of the box, but it will not peel off easily and will destroy the Adobe tamper sticker.

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New Here ,
Dec 30, 2014 Dec 30, 2014

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I also have been trying all day to get a serial number for my Costco Edition of Photoshop Elements. Sent pictures to chat help and they stop communicating with me when I go to download pictures of the product.  Please help with this issue.  We have looked many times at where the serial number should be, and it is NOT THERE! 

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Community Expert ,
Dec 30, 2014 Dec 30, 2014

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contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

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New Here ,
Dec 31, 2014 Dec 31, 2014

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I would like to to contact support, but the chat option now says "Please quit and restart your browser to start a new chat session."  I have logged out of this program and also shut down my computer, but am still getting this notice.  How long do I need to wait to contact adobe again?

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Community Expert ,
Dec 31, 2014 Dec 31, 2014

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use a different browser.

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New Here ,
Jan 02, 2015 Jan 02, 2015

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The Costco serial number is hidden.  Pull apart the entire box, as there is a smaller box glued to the inside and the serial number is hidden inside.

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New Here ,
Feb 01, 2016 Feb 01, 2016

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I found my S/N on the back of the one of the DVD sleeves in the box.  I was using the Mac DVD and it was on the PC sleeve.

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New Here ,
Nov 02, 2017 Nov 02, 2017

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I lost my photoshop elements 12 after I had to reinstall windows. I had purchased it at Costco. It would not reinstall and said that the serial number i had was invalid.  The only S/N i had was on the barcode sticker.

I  contacted adobe via chat. First of all, you will wait about 45 mins to connect. It said I was 4th in line with a 7 minute wait. That was a long 7 minutes.   I chatted w/Deepak and gave him/her the only numbers on the box on the barcode sticker.  According to Deepak, those were not the right numbers.  I kept all of the original contents of the box and there was never a S/N other than the one on the barcode sticker.  Deepak said to take it back to Costco.  So there you go, don't waste your time chatting w/someone from India who does not give a crap about you.

I searched and could not find a customer support  telephone number on the adobe website, but Deepak gave me (800) 833-6687.  The recording told me a 1 minute wait..i'm still on hold after 12 minutes...what a joke.

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