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Cannot install any Apps - stuck on "Waiting..."

Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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I have a whole day troubleshooting this and cannot solve it. I have tried every workaround possible, however I cannot install any Apps on my computer - the installation is constantly stuck at "Waiting...". See screenshot.

I have deleted all Adobe products and CC app from my computer and reinstalled after signing up for a personal account rather than an enterprise account that I had just to see if it was connected to my employer. Updated my OS. Followed every tutorial to "repair" the CC app and nothing works. I cannot install one app at all. 

 

Help! I am so frustrated. Been using Adobe for years and never had such a rage-inducing experience.

Using: Mac OS Montery 12.6

 

Screen Shot 2022-10-23 at 11.18.36 am.png

TOPICS
Creative Cloud , Installation

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correct answers 1 Correct answer

Community Beginner , Oct 22, 2022 Oct 22, 2022

Thank you so much for your help - I think I fixed it!

 

After logging in as the Root user (which was a recommendation in one random support thread) I received error codes when trying to download the apps. In my normal user account, there were no error codes being shown, just a constant "Waiting...." literally for hours. In the Root user account, however, I got two differing error codes about there being an installer already running. Some further digging led me to this:

 

https://helpx.adobe.com/au/download-install/kb/close-conflicting-processes.html

...

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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Thank you for your thorough reply!

 

I have done everything on this list except for:

- repair all ms visual c++ versions that can be repaired.
- update your ms visual c++, if it can be updated

 

I do not know what these mean.

 

I am currently logged in via the Root User and I have successfully installed Acrobat however Photoshop and Lightroom (the apps that I need) both give me Error Code 108. It says there is another Installer running in the background, however there is not. 

 

Do you have any tips on figuring out how to close this?

 

Thank you!

 

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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what's your os?

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Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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Mac OS Montery 12.6

 

Just upgraded to most recent today to try and sort this out. I really appreciate your help - thank you.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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ok , that explains the why the visual c++ stuff makes no sense.

 

at this point you could check if your user profile is corrupted bu you should have someone check your computer.

 

to that end, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Oct 22, 2022 Oct 22, 2022

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Thank you so much for your help - I think I fixed it!

 

After logging in as the Root user (which was a recommendation in one random support thread) I received error codes when trying to download the apps. In my normal user account, there were no error codes being shown, just a constant "Waiting...." literally for hours. In the Root user account, however, I got two differing error codes about there being an installer already running. Some further digging led me to this:

 

https://helpx.adobe.com/au/download-install/kb/close-conflicting-processes.html

 

And I followed this - closed literally every Adobe or CC related process - then restarted the CC app and everything works as it should. Finally!!

 

Such a frustrating and needlessly complex situation. Receiving the error codes in my normal user account would have been much easier. All the first suggested processes (which you kindly helped with) did nothing. Reinstalling, unsinstalling, repairing, etc... nothing.

 

What a nightmare. Anyway - I am going to mark this as Solved so that hopefully someone won't have to spend 12 hours trying to figure it out like I did.

 

Thank you again 🙂

 

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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good job figuring all that out!

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