• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

CANNOT PAY PS/CC SUBSCRIPTION, AS SUBSCRIPTION MANAGER LEADS TO 'ERROR'

New Here ,
Aug 17, 2015 Aug 17, 2015

Copy link to clipboard

Copied

Photoshop CC subscription lapsed as i had a new bankcard... I've now needed to use it, so clicked on Photoshop app icon- and i am informed my subsciption needs paying.

The pop up gives me three options (1) try again- pointless.(2) quit- pointless, or (3) click the 'subscription manager link'. See below.

PSCC1.png

Obviously my only option is to click the link.... but it just leads to this 'error' message:

PSCC2.png

Whats my next move? Need this app back ASAP, have deadline on some work tomorrow....

TOPICS
Creative Cloud

Views

129

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 18, 2015 Aug 18, 2015

Please Contact Customer Care to update your new card.


Make sure you are signed in while accessing this link.

Votes

Translate

Translate
Adobe Employee ,
Aug 18, 2015 Aug 18, 2015

Copy link to clipboard

Copied

LATEST

Please Contact Customer Care to update your new card.


Make sure you are signed in while accessing this link.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines