Cant get CS6 Master Collection to Install! HELP!!!!!

[MadDog15]

Cant get CS6 Master Collection to Install. Migrated to a new Mac Pro 5,1 Single Quad Core 3.2, 32GB of Ram. CS6 Apps worked fine until I tried to launch Illustrator. Illustrator just hangs and finally have to force quit. Tried reinstalling it, and the intalller and uninstaller don't work. I've restarted as suggested...same thing. I've use the Adobe Cleaner...no luck. Downloaded the installer again and tried....no luck.

Bunch of errors starting with "DW051". All end with "has changed." I've called tech support and retried all the above...no luck. (Poorest customer support on the planet)

Attached is an image of the messages including the errors. Please help. I'm loosing my mind.

[Manish-Sharma]

Moving the applications using the Migration tool is not a recommended workflow, You should have installed the software properly.

The reason could be you moved certain files which brought the inconsistency and hence this issue.

Follow the steps in the below link and then check :-

http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

[MadDog15]

Thanks Manish-Sharma. I found solution on another post yesterday but I tried all the ways listed above again....no results though. The only progress I did make is that the installer does run and finish! Finally got this new result by placing the current Illustrator Folder from the Applications folder into the trash without deleting it. I launched the Master Collection installer and only selected Illustrator for the install. (All other apps work fine) It did install the new Illustrator application in the Applications folder. Then I launched Illustrator and the same thing happens. The icon starts bouncing in the dock, but that's it. No startup screen...nothing. After a few minutes I check and "Adobe Illustrator is not responding" so I have to force quit.

I was on the phone with Adobe support and established a case # 0183688527 yesterday. They had me do the things you've suggested and more with no results. Sent them an update on other methods I've tried last night. They're supposed to get back to you in 24 hours. 28 hours later.....Haven't heard a word from them.

Any more input is welcome. This really sucks.

Thanks again for your input

F

[Jeffrey_A_Wright]

From your case notes it looks like you have already tried to utilize the Cleaner tool.  Thus at this point I would recommend you format your computer and go through the migration process again.  This time please only restore your documents and settings and then install the software from your installation media.

I have seen users spend hours and even days trying to resolve issues created while trying migrate over complicated applications like the Adobe Creative applications.  Considering the formatting and then running the migration again will probably take an hour or two of your time at most this is the most efficient use of your time to resolve this difficulty.