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Participant
July 30, 2021
Question

Cant install creative cloud

  • July 30, 2021
  • 1 reply
  • 117 views

Hey, 
i have the following issue right now: 
i used creative cloud, ae, ps and me without any issues but today i was not able to get into the creative cloud client at all, despite not having any issues logging into it on the website.

Here is what i already tried to do: 
-reinstall cc

-use the creative cloud cleaner tool and reinstall it

-try logging into it on a different computer

-used my phone as a hotspot to have a different network connection

-used a vpn

-disabled all vpns, firewalls, antivirus

-reinstall windows 

-tried a different account with a demo licence 

 

not sure what i could do anymore, any help would be appreciated 

 

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1 reply

deepnameAuthor
Participant
July 30, 2021

also tried removing the contents of the OOEM folder and installed every vc redist version out there