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Cant install LR

New Here ,
Dec 27, 2016 Dec 27, 2016

Hello!

I cant install LR on my mac. PS did install perfect, but LR wont.

I have reinstalled, i have run the AdobeCreativeCloudCleanerTool and the ApplicationManager. still no luck .

And yes, the install stops on 42%.....

Have also tried to install LR directly from a DMG file, get a error there also..

HELP! I need my Lightroom!

Somtimes my CC wont even start, when i start my mac i get a error message, more error pictures following:

lr4.jpg

lr2.jpglr3.jpglr5.jpgLR.jpg

TOPICS
Creative Cloud
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Community Expert ,
Dec 27, 2016 Dec 27, 2016

use finder to search for all your tmp and temp folders.  empty them all.

then

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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New Here ,
Dec 27, 2016 Dec 27, 2016

Still the same... Did it all. 

PS seems to install as usal.

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

close all cc programs.

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

restart lr install

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New Here ,
Dec 27, 2016 Dec 27, 2016

still no luck....

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Dec 28, 2016 Dec 28, 2016
LATEST
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