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Cant install LR

New Here ,
Dec 27, 2016 Dec 27, 2016

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Hello!

I cant install LR on my mac. PS did install perfect, but LR wont.

I have reinstalled, i have run the AdobeCreativeCloudCleanerTool and the ApplicationManager. still no luck .

And yes, the install stops on 42%.....

Have also tried to install LR directly from a DMG file, get a error there also..

HELP! I need my Lightroom!

Somtimes my CC wont even start, when i start my mac i get a error message, more error pictures following:

lr4.jpg

lr2.jpglr3.jpglr5.jpgLR.jpg

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Creative Cloud

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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use finder to search for all your tmp and temp folders.  empty them all.

then

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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New Here ,
Dec 27, 2016 Dec 27, 2016

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Still the same... Did it all. 

PS seems to install as usal.

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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close all cc programs.

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

restart lr install

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New Here ,
Dec 27, 2016 Dec 27, 2016

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still no luck....

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Dec 28, 2016 Dec 28, 2016

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