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CC Aplication damaged or missing install error

Participant ,
Jan 02, 2018 Jan 02, 2018

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I have CC plan for teams last 4 years and all was working OK BUT recently on my Workstation i say that CC app i's damaged and it needs to be repaired.
I let it go "repair" and it downloads/installs itself again but after 99% of done it gives me same error so it's constant loop of downloading/installing app all over and over again with no solution . Sa i can't updgrade my CC apps at all.

WEB login works fine but CC app is broken ?

See attached screenshoot.Adobe_CC_Error.png

Please Help,
Thanks.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Jan 02, 2018 Jan 02, 2018

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Community Expert ,
Jan 02, 2018 Jan 02, 2018

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Participant ,
Jan 02, 2018 Jan 02, 2018

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Thanks, i managed to remeove it from Comand promt (admin rights) with CC Cleaner app and then reinstalled desktop version again, now it works.

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Community Expert ,
Jan 02, 2018 Jan 02, 2018

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you're welcome.

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New Here ,
Jan 25, 2018 Jan 25, 2018

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None of these are working for me

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Jan 25, 2018 Jan 25, 2018

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I did this but it just gets stuck on the loading screen and then gives me this error

error.png

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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New Here ,
Jan 25, 2018 Jan 25, 2018

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I've tried that but there is no option for 'Creative Cloud'

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

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click account issues to get a chat option.

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