CC app is blank. Doesn't load anything

[reallyabell]

So this is as far as my CC app goes. What am I doing wrong? I've installed the latest acrobat if that's what it needs? It just doesn't seem to change anything 😕

[Kanikas]

Hi,

You may refer-:New Creative Cloud App unusable: it's blank!

and Also try :-Black Screen at Sign-in | Creative Cloud Desktop app

Hope This Helps !!!

[markymizu]

Hi, Thanks that worked for me.

I had to force quit all cc app instances in the activity monitor, then launch the app from my applications folder.

The pop up window prompted me to login again and then proceeded to download and install an update.

It's worth pointing out that at that stage the menu icon and floating window disappeared and didn't come back up so I had to relaunch the app from the application icon again in my applications folder.

The app relaunched and showed me the working floating window.

Seems all fine now.

[kglad · Accepted solution]

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

[markymizu]

Exactly the same problem here.

[kglad]

same fix.