CC Desktop allegedly running in Compatibility Mode

[Samoreen]

Hi,

When I launch Adobe CC desktop, a message is systematically displayed, saying this :

However, this is not true. I'm not running this app in compatibility mode. Just, it is run "as an administrator" because otherwise, it doesn't work (I have the same problem with Photoshop by the way, like many other users). This is new and annoying. Please fix.

[AxelMatt]

Which versions of Adobe CC programs do you use?

Which type of operating system and which version do you use?

It is unusual that you have to run CC client as an Administrator. Which what type of user your are logged in into your system, normal user, Adminstrator, user with Admin rights?

[Samoreen]

Hallo,

Which versions of Adobe CC programs do you use?

I'm running the latest versions of Lightroom Classic and Photoshop

Which type of operating system and which version do you use?
Windows 10 Pro 1903

It is unusual that you have to run CC client as an Administrator. Which what type of user your are logged in into your system, normal user, Adminstrator, user with Admin rights?

Not that unusual. As far as I can remember, I always had to run Photoshop and CC Desktop as an administrator. Otherwise the CC Desktop process is loaded but no window is opening and with Photoshop, I get the well-known error 16, a problem that is hitting many users when not launching PS as an administrator. I'm using an administrator account.

MfG.

[Samoreen]

As far as I can remember, I always had to run Photoshop and CC Desktop as an administrator.

But this is not the actual problem. The problem is that CC Desktop tells me that I'm running it in compatibility mode and that is plain wrong.

[AxelMatt]

I would suggest a complete clean reinstallation of all Adobe software.

• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
  if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
• use the desktop app to install your cc programs/trials

To resolve Error 16 please take a look here:

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

[AxelMatt]

Please create a new user account with admin rights and try with this user account if the app is working.

[Samoreen]

To resolve Error 16 please take a look here... I already checked this many times. There's obviously a permission problem but the solution is not in this document.

[Samoreen]

Axel, When the usual recommendation when problems appear in a software is "please reinstall everything", this is a clear indication that this software is too buggy and that nobody is able to fix these problems. I'd like to spend time using the Adobe software, not reinstalling it each time something is updated or changed. Regarding the error 16 configuration error page, I already checked all this many times. Doesn't help. There's probably a permission probelm but not one one that is listed there. I already asked many times more accurate information about all the permissions that are needed to run PS but I never got any answer.

[Samoreen]

This new forum software is driving me nuts.

[Samoreen]

Axel,

When the usual recommendation made when problems appear in a software is "please reinstall everything", this is a clear indication that this software is too buggy and that nobody is able to fix these problems. I'd like to spend time using the Adobe software, not reinstalling it each time something is updated or changed.

Regarding the error 16 configuration error page, I already checked all this many times. Doesn't help. There's probably a permission problem but not one that is listed there. I already asked many times more accurate information about all the permissions that are needed to run PS but I never got any answer.