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CC desktop app keeps asking to update.

New Here ,
Feb 26, 2014 Feb 26, 2014

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Hi all,

It's been since the release of photoshop 14.2.1 that the dektop app keeps on asking me to update Photoshop even though the software has been updated (succesfully) straight away.

Why is this happnening and how can I stop it?

I'm using a 2013 MBP retina with the latest mavericks.

Thank you everyone!

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2014 Feb 28, 2014

Dan Campagne please rename the C:\Users\<UserName>\AppData\Local\Adobe\AAMUpdater\1.0 folder to ~1.0.  This should rebuild the list of available updates and allow the fact that you have previously applied the update to be retained.

Dan if you can please respond back with the results it would be appreciated.

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LEGEND ,
Feb 26, 2014 Feb 26, 2014

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Can you please be more specific about what it's saying?  Screen grabs would be helpful.

Is it asking you to update the Creative Cloud application itself, or is it implying that various components need updating?

What do you see in the various Creative Cloud screens, e.g.,

CC1.png

CC2.png

-Noel

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New Here ,
Feb 26, 2014 Feb 26, 2014

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Hi Noel,

Thanks a lot for taking the time to answer.

The CC desktop app behaves like photoshop isnt updated yet, even though it is:

Screen Shot 2014-02-26 at 16.55.17.png

Screen Shot 2014-02-26 at 16.54.38.png

At first I just thought that the update process was unsuccesfull an so I kept on updating like it shows in the activity tab:

Screen Shot 2014-02-26 at 16.54.51.png

Photoshop is working just fine its just that is annoying having this notifications popping up with no reason.

Hope this gives a better idea of what's happening.

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LEGEND ,
Feb 26, 2014 Feb 26, 2014

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That sure does look like the updater has gotten out of sync with itself.  Have you made any manual changes to files in the Photoshop installation package area?

It may be - and I'm not suggesting that it's right that you should have to do this - that you will need to do a full uninstall followed by a reinstall and update in order to get past these inappropriate announcements.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Noel

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LEGEND ,
Feb 26, 2014 Feb 26, 2014

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By the way - and I don't know how this applies (or WHETHER it even can apply) to the Mac environment, but I don't run the Creative Cloud application all the time on my PC workstation.  I've disabled that and a lot of the stuff Adobe has installed to run in the background, and I only run the Creative Cloud application (manually) when I learn updates have been released.  Unfortunately, every time the Creative Cloud application itself updates I have to re-disable the stuff.

Like I said, I don't know if Creative Cloud can even BE disabled on the Mac without causing problems.  And it might be that if there's a sync issue such as you're having it would pop up an inappropriate message like you're seeing anyway when you run Photoshop itself, even if Creative Cloud is not running all the time.  So you can probably ignore this message entirely. 

-Noel

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Adobe Employee ,
Feb 28, 2014 Feb 28, 2014

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Dan Campagne please rename the C:\Users\<UserName>\AppData\Local\Adobe\AAMUpdater\1.0 folder to ~1.0.  This should rebuild the list of available updates and allow the fact that you have previously applied the update to be retained.

Dan if you can please respond back with the results it would be appreciated.

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New Here ,
Mar 03, 2014 Mar 03, 2014

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Sorry for a late reply, have been unable to sit down and try it out in the last days.

The solution Jeff posted actually worked great and the issue disappeared!

I, anyway decided to not run the desktop app all the time as Noel suggested as it has, I find, a lot of youth related issues, like sometimes the window would open with no apparent resason and I was expeting the cloud files management to be more "dropbox-style", but I guess it'll get more efficient with time!

Thank you all!

D.

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Adobe Employee ,
Mar 03, 2014 Mar 03, 2014

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Excellent thank you for the update Dan!

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LEGEND ,
Mar 03, 2014 Mar 03, 2014

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And thank you, Jeff, for the info on a way to help others solve or work around such problems.  I'll try to remember it.

-Noel

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Adobe Employee ,
Mar 03, 2014 Mar 03, 2014

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Not a problem Noel.  I am going to work on getting a technical document written on this topic the first part of this week.  I will update this discussion with the URL once the document is published.

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Adobe Employee ,
Mar 04, 2014 Mar 04, 2014

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Please see Updates repeatedly applied | CC - http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc .html which discusses how to resolve this error.

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