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CC Desktop App Sending Verification to Wrong Email

New Here ,
Nov 29, 2016 Nov 29, 2016

Hello,

I just downloaded the Creative Cloud desktop app. It says it sent a verification link to an old email address of mine from over 20 years ago. I do not know why it sent it to this email since, as far as I know, the email isn't linked to my Adobe account in any way (but apparently it is?). How can I get it to send to my current email, which is the email listed in my Adobe account? I wish there was tech support I could call, but apparently Adobe offers none of that for my level of "membership".

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Nov 29, 2016 Nov 29, 2016

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Nov 29, 2016 Nov 29, 2016
LATEST

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines