Complaint

[Guest]

So the customer service Priyanka is terrible, slow and understands nothing. Not letting me cancel my plan mid through saying this

Priyanka

Thank you for your patience Sophie.

I'm trying my best to help you. I see you have paced the order for the plan under Annual Commitment / Monthly Billing , any cancellation now will attract you cancelation fees. I would personally suggest you to go with the offer this will help you to complete annual term with the plan. How would you wish to proceed?

[John T Smith]

You may cancel yourself 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Shivangi_Gupta]

Hi Sophie,

We're sorry for the experience you had. We'll make sure to pass on the feedback. We checked your account details and found there is no active subscription there.

Is there anything you'd like us to help you with?

Let us know.

Regards,

Shivangi