Crative Cloud has suddenly lost the registration of LCC and LC as installed programs

New Here ,
Jun 15, 2022 Jun 15, 2022

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Weird things are happening on my PCs now. I have suddenly lost Lightroom Classic and Lightroom as installed programs in Creative Cloud on both my PCs, but the programs work. If I try to check for updates in LCC (11.3.1 Release), and I know there are updates, I am redirected to Creative Cloud, but there the programs have disappeared and I am offered to install them! Shall I accept reinstallation and nothing will be lost, or is it best to uninstall CC and then reinstall it? In Adobe's home page I am adviced not to do that, but I do not understand why. Resetting CC by ctr-alt-R did not work. Photoshop, Photoshop Express and Camera Raw are still marked installed in CC. No changes have been made in any of the two PCs, and updating has worked until a few days ago.

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Reinstalling the cloud manager may help

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

If you're still having trouble, verify that your CC plan is active and payment details are current. Log-in below:

https://account.adobe.com/plans

 

Failing that  CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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