Creative Cloud app does not launch in Windows 11

[IsaacMu]

I recently created my Adobe account and downloaded the Creative Cloud app to start using the apps on my Windows 11. But unfurtunatelly the app does not open, and I already tried everything I could find in the internet, including in other similar posts in this community.

I have checked the system requirements for the Creative Cloud app and my computer does meet the requirements. I have 8GB RAM and more than 50GB of available hard-disk space. I do have a good internet connection and an Intel i5-10 64-bit processor. 

The error I see after trying to launch the app and waiting some minutes, is described in this Adobe page and I already followed all the steps there, which are: 

1. Repair Creative Cloud desktop app (using the Repair button that appears in an error window that I see).
2. Uninstall the Creative Cloud desktop app, and then reinstall it (I did it multiple times, installing different versions I found in the end of this Adobe page).

( I downloaded the Adobe uninstaller as it says there, and used it. )

3. Run the Adobe Creative Cloud Cleaner Tool

( I also downloaded the Adobe Creative Cloud Cleaner Tool and used it. And I renamed the "\Program Files (x86)\Common Files\Adobe\OOBE" to "OOBE.old" as is says in the page. )

4. Reinstall the Creative Cloud desktop app using an  administrator account. 

( I am using an administrator account. )

I also do not receive any installation error code.

I am attaching two prints, one that shows the error while the app is loading and another that shows the error window when the launch fails.

The first image says "Creative Cloud is taking more than normal to load. Get Help."
And the second one says: "Adobe Creative Cloud is needed to solve this issue, but it is not found or it is corrupted. Download and install Creative Cloud again in [link]".

I also did all the steps in this popular YouTube video, except the last one, which is about changing your system language, because I have Windows Home Single Language version and I can change the language.

I hope I could explain well my problem. I am very frustrated because I lost almost all my day trying to fix it, and I did paid for the software. I will be very grateful if someone could help me. 

Thank you very much!

[kglad · Accepted solution]

skip to a clean install.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[IsaacMu]

Hey kglad, thank you very much for your help. It finally worked. It was the Visual C++ that was not updated in my machine. I installed it's latest version and the CC app now works fine. 

They could have a more clear error message for this, informing the user that the app need a new C++ version... It would save a lot of headache. 

Anyways, thank you very much, Sir! 🙂

[kglad]

you're welcome, and thank you for the update!