Creative Cloud app stuck at "Updating Creative Cloud"

[kens20250261]

The app is stuck at "Updating Creative Cloud, please wait"

I've done all 5 steps at this link:

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

What should I try next?

thanks

Ken

[jahagen0429]

Great instructions, worked great first time!  I don't know why the program hung up to begin with, but THANKS it now works.

[melvync83322935]

Thanks, another user successfully unstuck!

[mohammedb14481585]

IT WORKED !!, I have been struggling with this issue for weeks and it is finally fixed, thank you so much.

[DaveShafer]

Does anyone have the same solution for a Windows 10 PC

[claytonw42114069]

Thank you!

[kathleena35381666]

I am still getting hung up at 5%. I am so frustrated!

[kathleena35381666]

I have been stuck at 40% for 1/2 hour. What could be causeing this?

[Tom Fewchuk]

Had this issue, tried everything on the internet but nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!

CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

[DaveShafer]

I was able to download my creative cloud apps from this link, but unfortunately none of them were the current version, and I still cannot download updates through the creative cloud desktop app because I have a slow internet connection and adobe servers time me out.  I proved this by trying do do updates on my laptop at home (times out).  Then going to Starbucks and had no problem there with their faster internet.  Unfortunately, my desktop computer is my primary computer for photography work and it is not practical to haul my computer to Starbucks.  I still can't upgrade my desktop computer 

[Tom Fewchuk]

Why not just hotspot off your phone to at least get the latest update?

[mgcloghesy]

I was hesitant to try that long series of steps but I was at my wits' end.  It worked!  I can't thank you enough.  I am so grateful for the solution!

[Alexander Rudigier]

Still working 2019 with OS Catalina. Thanks so much! 

[smckissick1]

Worked perfectly! Thank you!!!!!

[jialingz40986300]

I had problem of error 81, because it's keep telling me Another adobe installer is running, the solution I see from trobleshoot page is "Close all adobe processes, rename PDApp folder." but it's not working. I found that it is just adobe creative cloud is stuck in updating, and I follow this it works. Thanks~

[N0mo]

i had a error like this and i used task manager to force close it and reopened it and then it worked.

[cookyconsp]

THANK YOU!!!!!! It worked perfectly 

[ON VIBE]

I had this issue last week and it turned out my ExpressVPN and Intego Netbarrier were preventing the updates from the Adobe server. Switched them off and I updated successfully then switched back on. Funny though that this hadn't been an issue previously until Adobe added profiles to the logins in August.