Creative Cloud Cleaner hangs

[keithk1434942]

I am trying to uninstall all CS3 apps and related files. I ran the uninstaller, but the apps remain.

I installed CC Cleaner and selected the CS3 apps to remove. CC Cleaner hangs with a spinning beachball and Activity Monitor says its "Not Responding".

Any suggestions how I can get this tool to run? Thanks.

[kglad]

reinstall cs3 to restore your uninstallers.

[moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

[keithk1434942]

Thanks for the suggestion, but I no longer have the media to install CS3.

I have been through all the Adobe suggestions for removing stubborn CS3 installations. They all come back to using CC Cleaner since I am a CC subscriber.

Any suggestions for getting CC Cleaner to work?

[kglad]

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.7| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[keithk1434942]

Thanks. I know you are trying to help and I appreciate it.

I have installers for a the apps that are installed. I have uninstaller for a couple of them. I have run them and they did not work.

Adobe seems to feel that CC Cleaner is my solution.

[kglad]

the cleaner is not the same as an uninstaller.  you need to use the uninstaller first.

[keithk1434942]

I understand. I did use the uninstaller. I also ran the uninstall option in CC Cleaner.

I still have some of the apps installed.

I do not have the license information needed to reinstall the entire CS3. It was a former employers license. I now have my own CC subscription.

Is there a brute force method to get these apps safely off my machine without affecting my CC installation?

Thanks.

[kglad]

not that i know of.

you can install a cs3 trial without a license.  that might restore your uninstallers.