Creative Cloud Crashing (10.13.6)

[nice_mentors0D44]

Each time I start my computer, creative cloud crashes.  This is new, and has been happening ever since I moved out of the country.  Doesn't seem to be effecting anything outside of crashing each time I start my computer.

[Abambo · Accepted solution]

spinningstill  wrote

This is new, and has been happening ever since I moved out of the country. 

Moving from one country to a different one does not crash the computer.

Does this help: Adobe Creative Cloud applications close immediately after launch

If there is an error message, you should state that one...

[nice_mentors0D44]

It crashes when I start my computer.  The application does not crash.  In another country is all that has changed which is why I mentioned that.

I get this:

Process:              Creative Cloud [388]

Path:                 /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

Identifier:           com.adobe.acc.AdobeCreativeCloud

Version:              4.6.0.384 (4.6)

Code Type:            X86-64 (Native)

Parent Process:       ??? [1]

Responsible:          Creative Cloud [388]

User ID:              501

Date/Time:            2018-08-21 16:45:47.056 +0630

OS Version:           Mac OS X 10.13.6 (17G65)

Report Version:       12

Anonymous UUID:       9765ECFD-F431-44E7-14F0-9F71F4626F16

[Abambo]

spinningstill  wrote

It crashes when I start my computer.  The application does not crash.  In another country is all that has changed which is why I mentioned that.

Changes may be more subtle. Like a different internet provider. changes to the firewall...

Now that you have put some information on the table, lets hope that one of the Apple gurus has an idea.

[nice_mentors0D44]

Sorry, don't believe in Gurus.  Anyone from Adobe know why?

[Abambo]

spinningstill  wrote

Sorry, don't believe in Gurus.

If you want to contact Adobe, please do so by using the correct path:

Contact Customer Care

[nice_mentors0D44]

I did that already, it takes me back here.  I'll wait for a solution.

[Abambo]

Did you push the blue button:

?

[nice_mentors0D44]

Yes I did.

[Abambo]

This is what I get:

eventually there is a third option for the forums.

What subscription do you have?

[nice_mentors0D44]

Its not what I get.

I have the monthly Creative Cloud subscription.  Chat tends to not go deep in their troubleshooting as I have already reinstalled.  It is not practical to call since I am not in the country.  There was once a email option, it is no longer available.  Its okay, I'll wait, not urgent.

As a background I have an A+ so by the time I contact support I have done all the basic and intermediate troubleshooting I know to do. 

Can close this thread or wait until someone responds with an answer.

[shawn_starc]

When One of my friend face this issue 4-5 months ago with Adobe creative cloud desktop app we figure it out that it was happening because of compatibility problems with Mac OS High Sierra.

Creative Cloud Help | macOS High Sierra (10.13) compatibility FAQ | Creative Cloud

So we first check the update of OS.

Then uninstall the Adobe creative cloud desktop app with help Creative Cloud cleaner tool, fixed the host file and then re-install the updated Creative Cloud desktop app. Maybe this will also fix your issue too .

Use the Creative Cloud Cleaner Tool to solve installation problems