Creative Cloud desktop is blank (Mac, Yosemite after migration)

[hannuvisti]

Hi all,

I migrated my old mac pro (10.7.5 - old CC) to a new iMac and Yosemite.  Everything else is fine except Adobe CC, which refuses to work completely.  Initially after the migration it complained that it is broken and a new version should be installed. No luck there. Creative cloud desktop installs and starts but it is blank and help menu does not have "sign in" option to allow me to access and install any apps.

Since then, I have tried everything I have found online plus a couple of other tricks.

1) I uninstalled everything and cleaned up using Creative Cloud Cleaner Tool (it just hung on the first run and apparently did nothing. Worked on second attempt after a reboot, though). Tried reinstall, same issue

2) Found out about OOBE directory in Library/Application Support.  Tried deleting opm.db and rebooting, and the whole directory and reboot. Tried reinstall, no luck

3) Deleted absolutely everything resembling Adobe from the computer, including Acrobat reader. I then deleted ~/Library/Application Support/Adobe completely, as well as /Library/Application Support/Adobe, rebooted and installed Creative Cloud.  No luck.

I seem to have run out of options. Apparently there is something somewhere hidden that causes the problem. Any ideas where to look?

Hannu

[Bani Verma]

Hi,

Do you have any apps installed apart from Creative cloud app itself, this would help in providing resolution.

Regards,

BANI

[Govardhan.V · Accepted solution]

Did you trashed Adobe Creative Cloud and Adobe Application Manager folders from Utilities?

Also did you checked Hosts file for Adobe entries ?

[hannuvisti]

‌thanks. I had forgotten stuff behind in utilities. There was even some CS3 era stuff there. Deleting them and Adobe folders in application support folders did the trick.

[Govardhan.V]

Glad to hear that .

You are most welcome. 

[Bani Verma]

You may want to try deleting the below mentioned folders if you no longer have any adobe apps on your machine it should help:

1- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager , if present )

2- Right click on Finder icon and  select "Go-To" Folder option.

3- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " ) -~/library ( It will open User Library folder. )

~/library > Application Support>Adobe ( Trash this folder )

~/library> Cache > Trash all Adobe files and folders from here

~/library> Preferences > Trash all Adobe files and folders from here

4- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.)

/library> Application Support>Adobe ( Trash this folder )

/library> Cache > Trash all Adobe files and folders from here

/library> Preferences > Trash all Adobe files and folders from here

5- Restart the machine and Empty the trash

6- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

7- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Regards,

Bani