Creative Cloud Desktop won't install on brand new iMac OS X El Capitan

[amandamejias]

I just purchased a brand new iMac today. I brought it home, pulled it out of the box, updated the software to the most current version, and immediately tried to install my creative cloud applications. I logged into adobe on Safari, downloaded the CreativeCloudinstaller.dmg, and opened it to install the Creative Cloud Desktop. That's when the install stalled. I retried it about 10 times, and spent 30 minutes in chat with Adobe customer support, who basically just told me to keep retrying over and over and over again. Screen cap included to show the point where the install stalled. And before anyone says this, the issue is NOT my internet connectivity. Any idea how to fix whatever the problem may be?

[jbm007]

Clear your browser cache.

If not, try a different browser

[amandamejias]

Neither of those solutions worked.

[Govardhan.V]

If you haven't tried below steps , try once :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

[jbm007]

Sorry I mis understood.

You have already downloaded the app.

Could it be a permisions issue of some kind?

My install went fine, which is not someething you want to hear.

Jim

[Govardhan.V]

Download process stuck at the middle of the progress bar indicates that it is not being able to start installation process using downloaded files, main reasons.

• Conflicting background processes.
• Corrupt Adobe Application Manager and other associated folders.
• Sometimes , if the Mac OS X version is 10.6.8 and below , the Creative Cloud installer will obviously download files necessary for installation , but cannot start installation process due to OS incompatibility .
• And of course sometimes it will be permissions issue , if the user does not have sufficient permissions for Adobe folders under both locations:  ~/Library/Application Support/Adobe and /Library/Application Support/Adobe.

These are just usual reasons , there are also other factors.

[Pattie-F]

I am moving this discussion to the Creative Cloud Download & Install forum.