Creative Cloud doesn't work after purchasing Muse

[brasilspirit]

After I subscribed to Adobe Muse I wasn't able to install it. Creative Cloud showed a download error and problems with the Adobe server. My internet worked just fine so I contacted Adobe for help. Customer support case ADB-287267-K9G1. A remote session of 2 hours followed and didn't solve the problem.

Sadly I noticed that the Adobe employee who helped me fix the Adobe Creative Cloud error, deleted all the Adobe software from my computer. He made an administrator account on my computer and I can't delete that account without the password he created.

My Adobe file is empty and Adobe Photoshop CS6. Also all the presents I created in Camera RAW! No sign of these files in the trash can on my pc. This sucks!

Since the problem wasn't fixed I cancelled my Muse subscription.

Now I can't reach the customer service anymore for help, because my case closed after 4 days so this is my cry for help.
My question is: How do I get Photoshop back and my Camera RAW presents and fix the Creative Cloud error?

Kind regards,

Marlein

[kglad]

i passed your message to adobe staff.  i'm not sure they can help, but they'll try.

[Rajashree Bhattacharya]

I have escalated to the instal team of Social.

Thanks

Rajashree

[Jeffrey_A_Wright · Accepted solution]

Marlein, I am very sorry but I am showing that we attempted to contact you multiple times via e-mail and that we did not receive a response.  This is why case ADB-287267-K9G1 was closed while you were continuing to face difficulties.  For future reference please bookmark View Adobe Support cases which discusses how you can update and view your support cases at http://www.adobe.com/.

What are you currently attempting to accomplish Marlein?  Are you wishing to remove all installations of Adobe Creative Cloud software on the current computer and install Creative Suite 6?  Or are you attempting to resolve the installation errors you are currently facing with Adobe Muse CC?

In regards to being unable to access the new Administrator account on the current computer.  What operating system are you using?  If your current User account has full administrative privileges then you should have no difficulties in removing or changing the password of the other administrator account.  If you can update this discussion with the operating system you are using it will be possible to provide additional details on how you can log into an account with sufficient administrative privileges Marlein.