Creative Cloud installation failed (error: 702)

[Apollo Graphic]

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

[timz39221774]

Awesome!  This worked for me!   So much faster than wasting time with Adobe support.   Thank you!

[copy5]

worked for me too! Adobe had no idea only these harddisk first aid stuff wich doesn't worked. After 2 Backuprecovery installs (after the first the Adobe apps all runs, and then suddenly out of nowhere it fails again), now your soltuion. thanks bro!

[M.Y-D.E.S.I.Gन.S]

Worked For me too ! Thank You!!!

[alan24049288vp0a]

thank you!

[Alex22152189jley]

Worked for me! You're a lifesaver!

[Dishals]

Thank you so much this worked for me

[Greenboy]

Thank you, Thank you, Thank you. Been trying for hours to fix this and this has sorted it beautifully

[Paulina25133308eq2j]

Thanks a lot!!!

[Dotoki2]

Thank you! Set correct permission to tmp folder and no error message anymore.

[AndiHill]

Yeah, it works for me too 🙂 Thank you very much.

System: Mac OS 12.4

[Jocapi]

Resolved on Monterrey, perfect.

Thanks,

Regards

[GrafficoDK]

Worked for me 😀 !

[Michael Vestner]

That was the right answer to my problem!! Chapeau!

[MLTB210]

THANK YOU THANK YOU THANK YOU, KARY BURNS!!!! This was just about the easiest fix to a frustrating issue EVER! (My issue: InDesign 2022 wouldn't launch. Creative Cloud app wouldn't install. Error 702.)

[nikitaz33795752]

Hey, where have i put it? Thank you!

[Elizabeth25603897x5kq]

Worked for me just now (Aug 2022).  Thanks goodness I just directly googled for help!

[Elizabeth25603897x5kq]

P.S. I'm running Catalina (Mac)

[jellybeanlab]

works! magic

[konstantind83158359]

Holly Shhhh... it worked for me as well. I contacted the agent, and he couldn't figure it out. Asked for my contact and promised that I would get a higher-level agent to reach out to me in 24-48 hours. Meanwhile, I couldn't get my work done. THANK YOU!

[leonardo25898982ml32]

THANKS WORKS

[lumipe]

It is asking me a password?

[isabelm47997523]

Running OS 10.15.7 in my MAC Mini and unespectedly got error messages to the effect"Creative CLoud app need to resolve this problem" Had to use the Clean Up tool to get rid of the CC app, but couldn't reinstall.  Did this:

Renamed OOBE folder to OOBE.old (MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE) and still couldn't reinstall.  Found your suggestion and it worked like a charm!  Thanks for sharing.  All well now in Adobe land!

[Nuvoloni261702033jyt]

it works! just don't forget to type your Mac password after typing the command and hit enter. Not very obvious for people who've never opened Terminal before. thank you!!!

[Dennis28992738vdjg]

"Not very obvious for people who've never opened Terminal before." Me. People is me. I've opened Terminal and it says things. Do I delete those things? Or do I type below it?

[kglad]

google how to use terminal