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Creative Cloud Installer won't install.

New Here ,
Feb 18, 2015 Feb 18, 2015

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I've got a subscription to Photoshop CC and noticed that it doesn't appear to be up-to-date. I go to the Adobe website, to the downloads section, to see about manually downloading the latest version, but instead of getting a link to download Photoshop, it gives me a link to download the Creative Cloud installer. Fine. I download the package, open the disk image and run the installer. It begins downloading the Creative Cloud desktop application (which I apparently don't already have), getting about halfway through the progress bar before disappearing without a trace. I've since tried following the instructions for manually uninstalling Photoshop by running the uninstaller in the Utilities folder. It tells me that it needs to download the Creative Cloud installer, and I'm back to square one.

I'm on a mid-2009 Macbook Pro running OS/X 10.9.5. Is there anything I might have missed?

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correct answers 1 Correct answer

Adobe Employee , Feb 26, 2015 Feb 26, 2015

Stephen the only other suggestion I would have then would be to review the download logs for any specific errors. You can find details on how to locate the download logs at Error downloading and installing Creative Cloud application.

You may also want to check for an installation log but I do not believe you are able to get that far in the process.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC.  You are welcome t

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LEGEND ,
May 20, 2018 May 20, 2018

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Locking this discussion.  In the future, if you are asking for instructions for another operating system then please start a new discussion in the Creative Cloud Download & Install forum at Creative Cloud Download & Install .

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