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Creative Cloud is damege

New Here ,
Feb 10, 2017 Feb 10, 2017

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hi! i´m in the trial of adobe after effects, i have installed the cretive cloud app, but when y restart my computer and trying to enter in the creative cloud, a message show up and says that creative cloud is not installed or it is damaged.

sorry for my bad english

thanks

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LEGEND ,
Feb 10, 2017 Feb 10, 2017

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Please refer below link:

Error: "Adobe Creative Cloud is needed to resolve this problem"

Let us know if you need further assistance.

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New Here ,
Feb 10, 2017 Feb 10, 2017

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im try this, im think finally works, but when i restart my computer the message show ups again

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Adobe Employee ,
Feb 11, 2017 Feb 11, 2017

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Hi lucasd93146626,

Please follow the steps mentioned in the link and install the Creative Cloud desktop app using the link which is mentioned in this forums thread. Adobe application manager missing or damaged Problem Student Editon of Creative Cloud

Please let us know if this helps you or if any further assistance is required. Thanks!

Regards

Himanshu Gupta

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Adobe Employee ,
Feb 16, 2017 Feb 16, 2017

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Hi Lucasd93146626,

Kindly Contact Customer Care if the above mentioned steps have not helped.

Feel free to update the thread for any query.

KS

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