Problem Event Name: APPCRASH
Application Name: Adobe CEF Helper.exe
Application Version: 126.96.36.1995
Application Timestamp: 580f9487
Fault Module Name: libcef.dll
Fault Module Version: 3.2171.2069.0
Fault Module Timestamp: 551bdc44
Exception Code: c0000005
Exception Offset: 00225cec
OS Version: 6.1.7601.2.1.0.256.1
I had photoshop in trial mode at first (12/20/17) but suddenly it wouldnt open and had similar problems as above. I couldnt uninstall it in control panel so I resorted to using creative cloud cleaner. I then deleted everything and since then Ive been trying to download CC again (1/04/18) but this would always come up.
****I just searched creative cloud in my computer and even though ive tried deleting everything even the 1/04/18 CC, the CC app from 12/20/17 still cant be deleted because its open in another app
As you have mentioned you are unable to use the Creative Cloud desktop app as it crashes and then it is also not uninstalling, I would recommend you to perform a manual cleanup of the app from your machine by following the steps given here: Photoshop Installation Failed
After this download the app again from here: Download Creative Cloud desktop app
Let us know if this helps.
Bani Verma . I have slightly the same problem
the app works with me fine until I play a game or I get into full screen on an app like different Tab
it keeps crashing and showing a lot of windows like AnyDesk and other program files, also it is forcibly close other windows like when I try to record a video game or when I am streaming it just close it and open other stuff.
The error that it shows me :
Creative Cloud UI Helper.exe - System Error
The code execution cannot proceed because libcef.dll was
not found. Reinstalling the program may fix this problem.
I tried reinstalling it but I cannot.
this problem have been with me for about 3 months.
Please what is the solution.
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
Bani_Verma your solution doesn't work is there something else to try?